---
title: "Review funnel"
description: "A review funnel is an automated message sent about 30 minutes after a completed job or purchase asking for a 1 to 5 rating. Four and five stars are routed strai"
canonical: https://aiemailcegeknek.hu/en/glossary/review-funnel
language: en
publisher: AI Email Cégeknek
updated: 2026-09-19
---

# What is Review funnel?

A review funnel is an automated message sent about 30 minutes after a completed job or purchase asking for a 1 to 5 rating. Four and five stars are routed straight to your Google Business Profile with a direct link; one to three stars open a private feedback form and alert the owner, so problems are fixed before they become public reviews.

## Answering reviews with AI

Positive reviews get a specific, keyword-rich thank-you drafted by AI and published automatically, which the report notes Google rewards in local rankings. Negative reviews are never answered automatically: the AI drafts a calm response and a person decides.

## FAQ

**Is gating reviews allowed?**

Asking everyone for feedback and offering the public link is fine; selectively blocking unhappy customers from Google is against Google's policy. The funnel asks everyone and simply adds a private channel for problems.

Related: https://aiemailcegeknek.hu/en/glossary/missed-call-text-back, https://aiemailcegeknek.hu/en/glossary/conversational-ai