---
title: "Smart call routing and warm transfer"
description: "The AI takes the main number, asks the reason, priority and budget. For a big project or VIP it holds the caller, phones the salesperson's mobile and whispers a"
canonical: https://aiemailcegeknek.hu/en/workflows/voice/call-routing-warm-transfer
language: en
publisher: AI Email Cégeknek
updated: 2026-09-19
---

# Smart call routing and warm transfer

Category: Phone calls and voice AI


The AI takes the main number, asks the reason, priority and budget. For a big project or VIP it holds the caller, phones the salesperson's mobile and whispers a brief: 'Mr Kovács from NagyCég Kft, five warehouse halls, wants a quote this month.'

## How it works

1. Qualify reason, priority, budget
2. Hold and brief the right colleague
3. Connect with full context

Tools: Retell AI, Twilio

Source: AI Automation Market Report and Practical Guide (2025–2026)